About Window-ology
At Window-ology, we provide an array of products for protection from the sun. Whether you are looking for interior custom window treatments or exterior products such as retractable awnings, screens, and shades, we have products to meet your needs. Our onsite factory is equipped to manufacture cellular, solar, roller, and twin sheer shades.
We are also an authorized Hunter Douglas Repair Center.
With over 30 years of experience in the window coverings industry, and 12 years Diamond Certified, our goal is to deliver a custom, tailored, personal experience to every client.
Come visit our showroom in downtown Pleasanton!
How It Works
We're excited to show you how our products can enhance your home and help achieve your goals. Window-ology is a full service company that provides turnkey solutions. This guide will walk you through the steps in our process
Complimentary Consultation
Give us a call, send a text, or email us to talk to one of our friendly agents. They will ask a few questions about your project and schedule you with one of our professional Design Consultants. There is no cost for the appointment, and there is no obligation to purchase. Please note that due to the complimentary nature of the appointment, we do not provide detailed measures with our quotes. Let us get you started on your journey to making your house a home.
Contract Acceptance
Our Designers will provide a quote based on your personalized interior or exterior needs. If you decide to accept, we will require a downpayment to get your project started. The balance will be collected upon final installation. Depending on the product and the manufacturer, our timelines are estimated between 6 - 12 weeks for project completion.
Project Coordination
We have an amazing Project Team that will keep you informed and see to it that your project stays on track. If there are delays or unforeseen circumstances, they will communicate with you. The Project Team is also responsible for post installation warranty and repairs. Feel free to contact them with any questions and they will be happy to assist you.
Installation
Once we receive your order in our warehouse, we will call you to schedule an installation appointment. Our professional Installers will make sure the products are functioning properly and if there are any issues, they will bring the notes back to the Project Team to remedy. If there are no issues, we will collect final payment and then it’s all yours! We are confident you will love the choices you have made, and we appreciate the opportunity to be involved in your project!
Our Quality Guarantee
At Window-ology, we understand that choosing the right window coverings and exterior products is an important decision. That’s why we are committed to providing our clients with the highest quality products and services. If you are not satisfied with your purchase, we will work with you to make it right.
We believe that quality and customer service go hand in hand. From the moment you contact us to the final installation, we will work with you every step of the way to ensure that your experience is a positive one. Trust us to help you make your house feel like a home!